Real-time Live Assistance Console
Intervene in active customer chat sessions, answer school administrator queries, and monitor agent queue wait times.
Active Live Sessions
12 Active
Active NowAvg Queue Wait Time
42 Secs
Instant Connect SLAAgents Online
6 Agents
Tier-1 & Support StaffCSAT Rating
4.9 / 5.0
99.2% Positive FeedbackActive & Waiting Chat Sessions
Join conversations or assign unassigned incoming chat requests to staff.
Session ID & School | Latest Conversation Snippet | Assigned Agent | Duration | Chat Status | Actions | |
|---|---|---|---|---|---|---|
CHAT-901 InfynoSecure International Academy Rajesh Sharma (r.sharma@iia.edu.in) | "How do I generate GST invoice for Q3 fees installment?" 2 new messages | Pooja Nair | 14 mins | Active | ||
CHAT-902 Delhi Public School, Vasant Kunj Suman Gupta (admin@dpsvk.ac.in) | "Thanks, the student photo bulk zip export worked perfectly!" | Vikram Sharma | 6 mins | Active | ||
CHAT-903 Greenwood High International Amitabh Sen (asen@greenwood.org) | "Need urgent help verifying our bus GPS webhook feed URL." 1 new message | Unassigned Queue | 2 mins | Pending | ||
CHAT-898 St. Xavier High School Father Joseph (principal@stxaviers.edu) | "Session transcript emailed to principal@stxaviers.edu." | Rahul Verma | 22 mins | Inactive |
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